Office Policies



Your scheduled appointment time has been reserved specifically for you. We request 24-hours notice if you need to cancel your appointment. We are aware that unforeseen events sometimes require missing an appointment, and we appreciate your cooperation.


Our office is committed to helping you maximize your insurance benefits. Because insurance policies vary, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts and the fact that orthodontic care is not completed in a single visit like most dental procedures. To insure maximum benefit, the policy must remain in effect for the entire treatment time or until the total benefit has been received. If, during the course of treatment, your benefits change, the financially responsible party is accountable for all balances.  As a service to our patients, we will bill most insurance companies for services with the benefits assigned to the office.  Your anticipated portion of the fee will be scheduled with you into a payment plan to be fulfilled during the course of treatment. We will discuss your individual policy and the interaction with your fee schedule. If you have any questions, our courteous staff is always available to answer them.